Discover Your Future at Citi
Citi is more than just a workplace—it’s a global community of over 230,000 professionals dedicated to driving growth, innovation, and positive impact. With a strong presence in India across Gurugram, Bengaluru, Chennai, and Pune, Citi Analytics and Information Management (AIM) empowers business leaders with actionable intelligence and data-driven strategies.
About the Role –
Customer Experience Analytics Analyst (C09) The Customer Experience Analytics Analyst role is designed for professionals eager to grow in the field of data analytics and customer experience. This position focuses on analyzing customer interactions across multiple touchpoints to improve satisfaction, loyalty, and retention.
Key Responsibilities:
Work with large and complex datasets to evaluate and support business strategies.
Use tools like Python, SQL, PySpark to predict and measure outcomes.
Perform data collection, cleaning, and exploratory analysis.
Apply statistical models, machine learning, and visualization techniques.
Ensure compliance with Citi’s policies and ethical standards.
Technical Skills Required:
Strong hands-on experience in Python, SQL, and Machine Learning (ML).
Exposure to PySpark, NLP, LLM/Gen AI, and prompt engineering is a plus.
Ability to write clean, efficient, and well-documented code.
Experience in deploying pipelines and troubleshooting production issues.
Qualifications:
Bachelor’s degree with 1–2 years of experience OR Master’s degree with 0–1 years of experience.
Background in Computer Science/IT preferred.
Strong analytical, problem-solving, and communication skills.
Ability to collaborate in a matrix work environment.
Why Join Citi?
Be part of a global team solving real-world challenges.
Gain exposure to cutting-edge analytics and AI technologies.
Contribute to enhancing customer experience in the financial services industry.
Hybrid work model offering flexibility and growth opportunities.
📌 Location: Gurugram, Haryana & Bengaluru, Karnataka
📌Job Level: C09
📌 Job Type: Full-time, Hybrid
Posts
No comments:
Post a Comment