American Express is inviting applications for its Apprentice program in Gurugram, Haryana. With a legacy of over 175 years, Amex continues to innovate while backing customers, communities, and colleagues. This apprenticeship offers a chance to learn, grow, and make an impact in a global organization.
Role Overview
As a Complaint Quality Analyst Apprentice, you will:
Review and document root causes of customer complaints.
Ensure compliance with regulatory reporting requirements.
Identify and escalate potential risks.
Provide coaching and feedback to Customer Care Professionals.
Collaborate with teams to improve processes and systems.
Qualifications
Bachelor’s degree (completed within the last 5 years).
No prior government apprenticeship enrollment.
Strong attention to detail, confidentiality, and communication skills.
Proficiency in Microsoft Office Suite preferred.
Why Join American Express?
Hybrid work flexibility.
Career development and training opportunities.
An inclusive culture built on trust, security, and service.
Shift Window: 24x7 rotational shifts.
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