Software Engineer Production Support
Role: Software Engineer Production Support
Location: Gurgaon
About the Role: As a Software engineer – Production Support you will be providing support to our merchants in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
What you’ll be doing:
- This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary
- To be successful in this role, you must be highly motivated, self-starter, self-learner, and have a sense of urgency
- Should be passionate about resolving complex technical problems and willing to embrace challenges
- Works directly with developers, merchant and internal teams on post-integration issues to provide related to success rate, transaction failures or any other production issue
- Communicates technical issues to merchants and internal departments
- Provide timely resolution to our merchant and assist them with Level 2 support with product knowledge and technical troubleshooting skills
- Enhance the overall experience of our merchants by providing support for technical issues.
- Analysing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner
- Reaching to bank, internal development team or any other supporting team in case of any issue
What are we looking for?
- Additional skills required: – Ability to deal with complex issues. – Logical thinker – Good analytical and problem-solving skills. – Up-to-date technical knowledge. – An in-depth understanding of the product and process.
- Good interpersonal and communication skills. – Accurate records keeping. – Excellent communication skills. Proficiency in English (both written and verbal)
- Experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python will be an added advantage. SQL is mandatory for this role.
- Any Bachelor’s degree (Technical degree preferred).
- Ability to understand the perfrmance bttlenecks in the systems.
- Excellent oral and written communication skills.
- Self-motivated, goal-oriented, and willing t work as a team to meet the team and individual goals on time.
What we offer
- A positive, get-things-done workplace
- A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
- An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
- Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
- Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)
About us:
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com
Our Commitment to Building A Diverse and Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
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