Amazon, one of the world’s most customer-centric companies, is hiring a Channel Team Lead (CTL) for its Delivery Center in New Delhi. This role is critical in managing shift operations, supporting the DC manager, and driving performance excellence.
🔹 Key Responsibilities
Account Acquisition & Management: Identify and onboard new retail stores, manage channel partners, and drive growth.
Field Operations: Conduct regular store visits, deliver training, and ensure smooth onboarding.
Reporting & Analysis: Publish performance reports, recommend action plans, and monitor network health.
Team Leadership: Build and mentor a multi-layer team, manage targets, and resolve escalations.
Customer Experience: Improve operational efficiency and ensure great delivery experiences.
Stakeholder Management: Collaborate with internal and external partners to achieve business goals.
🔹 Essential Skills
Strong leadership and people management
Ability to work under pressure and in ambiguous situations
Excellent communication and listening skills
Analytical mindset with problem-solving ability
High ownership and customer service orientation
🔹 Qualifications
Bachelor’s degree
Minimum 1+ years of sales experience
Proficiency in Excel preferred
🔹 Why Join Amazon?
Amazon offers a dynamic work environment where ownership, innovation, and customer obsession drive success. As a CTL, you’ll play a vital role in shaping delivery operations and enhancing customer satisfaction.
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